Allan Carton specialises in Client Service Innovation, LawTech, and Business Development for law firms. A qualified solicitor, working as a business consultant since 1990, he combines expertise in client relationship management, legal technology, and the market for legal services to support strategic decisions and projects.

Working collaboratively, Allan helps law firm management teams to develop and implement effective new strategies to improve operations, productivity and service quality by using technology to better deliver what clients want.  His aim is always to help law firms grow sustainably by blending smart business development with the right technology.

Allan advises on selecting and implementing practice, case, document, and client relationship management systems, alongside the rapidly expanding range of integrated AI-enabled tools. Effective engagement with people is always critical to produce results.  It is not all about the tech!  The objective – to help firms work smarter, collaborate better, and build stronger client relationships, making people and relationships more productive and profitable. Improving sales and delivery of conveyancing services, making better use of time on corporate transactions and using technology to nurture and grow relationships are just a few examples.

Beyond technology, Allan supports firms in challenging perceptions and sharpening focus across marketing, business development, and technology strategy.  Client listening helps lawyers identify the right priorities by interpreting their clients’ needs and expectations.