What role does pricing play in the current crisis? How should firms approach pricing both strategically and tactically? Nigel Haddon provides the answer in this short post, first published in the Solicitors Journal. Like many other kinds of businesses, law…

In part 2 of Richard Burcher’s pricing transformation series, he discusses the next step of creating an effective guiding coalition. While many law firms have over the last few years begun pricing improvement initiatives, many have failed to realise their…

Nigel Haddon was interviewed in late April 2020 by Andy Poole of Armstrong Watson on the approaches law and accountancy firms should take to pricing  in these unprecedented times. How can firms motivate clients to pay quickly on work...

In the first of an 8-part series, Richard Burcher sets out the 8 steps to a successful law firm pricing improvement initiative. While many law firms have over the last few years begun pricing improvement initiatives, many have failed to…

In the first instalment of the Law Chat webcast series hosted by Simon Tupman, Mitch Kowalski chats about innovation in the legal sector and life before and after Covid-19. You can watch the full video by clicking here or on…

The appointment of non-executive directors is not common in law firms, but those that do take this step significantly outperform their competition. Nigel Haddon and Rob Lees explain how and why you should appoint a non-executive director for your...

In this post Helene Russell, our expert in knowledge, learning and innovation, explains why getting your knowledge systems right is a bit like her favourite TV programme from the seventies. “If you are a person of a certain age,...

Richard Burcher, managing director of Validatum discusses implementing emergency pricing polices in light of the current global situation. If I never hear the word ‘unprecedented’ again, it will be too soon, but there is undoubtedly no play book for what…

There’s no such thing as infinite lives in the real world, but in this post Helene Russell, specialist in knowledge, learning and innovation, gives you some ideas to help your organisation learn from each experience. “My book club is reading…

In these difficult times, remember that it is personal contact that is discouraged, not connection itself and we are fortunate to live in an age where we can connect through technology and still have meaningful conversations. To help out...