Mystery Shopping for Legal Services

Significant amounts of money are spent by solicitors on lead generation and the marketing of law firms, but are you confident that enquiries generated by these efforts are reaching the right person and being converted into new business?

Mystery shopping has long been used in a range of sectors to drive up service excellence, client satisfaction and profits in a variety of sectors.  In recent years, enlightened law firms have also begun to recognise the benefits of mystery shopping to monitor standards of client service.

The Law Consultancy Network has many years of experience in helping law firms to improve their client services. Our consultants can help you to benefit from:

Recent examples of our work in this area include:

Key Contacts for Mystery Shopping for Legal Services: