Life after life (first published on Knowledge4Lawyers)

  • 23 March, 2020

There’s no such thing as infinite lives in the real world, but in this post Helene Russell, specialist in knowledge, learning and innovation, gives you some ideas to help your organisation learn from each experience. “My book club is reading…

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How easy is it for clients with a disability to access your services? (first published in the Solicitor’s Journal)

  • 24 February, 2020

A year on from the Solicitors Regulation Authority’s requirement for pricing transparency on a limited range of services, I had been expecting to see an extension of this requirement to cover more services.  But this year, the SRA’s focus has…

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Which law firm marketing consultant is right for you?

  • 24 January, 2020

Just as there are many different types of lawyer, there are many options when it comes to choosing a marketing consultant for your law firm. Law Consultancy Network member Sue Bramall shares a few tips for choosing the right one

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How to develop an effective legal marketing content strategy (first published in the Solicitor’s Journal)

  • 7 December, 2019

In her article for the Solicitor’s Journal, Sue Bramall advises on developing an effective legal content strategy for your law firm’s website to improve your online presence. Knowledge is a law firm’s raw material and yet getting your lawyers to …

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It’s personal – the human side of law firm marketing (first published in the Solicitor’s Journal)

  • 30 September, 2019

Talk of AI and digital marketing may be on everyone’s lips, but attention to clients and staff will make a big difference in the effectiveness of a firm’s marketing and business development. “I just cannot get the partners to agree,”…

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A bit too Britney Spears and Brit Pop?

  • 21 August, 2019

How did a conversation about knowledge and learning lead to Helene Russell humming Britney Spears all evening? In the 1990s, when knowledge management was relatively new as a discrete discipline, many people thought new technologies and warehouse-databases of knowledge were…

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What’s new? (first published in Managing for Success magazine by the Law Society)

  • 2 August, 2019

So you want to be innovative? But where should you start? In the first of a two-part series, Katherine Thomas looks at what innovation is, why it matters, and how to do it effectively. The notion of ‘innovation’ has been…

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Covering broccoli with cheese sauce – why do lawyers need to be bribed or threatened to embrace CRM?

  • 29 May, 2019

After legal expertise, client relationships are surely a lawyers most valuable asset – and yet managing that information is often given scant attention. A report from Legal IT Insider on the latest developments in the CRM provision for law firms…

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Knowledge management strategies – five top tips (first published on Knowledge for Lawyers)

  • 24 May, 2019

Helene Russell reveals her five top tips for those starting to write their knowledge management strategy. I recently ran my popular knowledge management strategy workshop and have developed these five top tips for those who could not make it. To…

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Curiosity (first published on Knowledge for Lawyers)

  • 2 May, 2019

It killed the cat. It went to Mars. How can it help you learn and improve your knowledge-sharing conversations? It encourages you to learn, helps you have enjoyable conversations and generally makes life interesting. Having recently read an article about…

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