In Part 1 we looked at some common failings of firms to maximise the return, by no means
exclusively in financial terms, from their investment in pricing training. Let’s remind ourselves of the four categories of firm I rather crudely…

In the third part of Pricing Transformation, by Richard Burcher, he explains how to develop a pricing vision and strategic plan. While many law firms have over the last few years begun pricing improvement initiatives, many have failed to realise…

The appointment of non-executive directors is not common in law firms, but those that do take this step significantly outperform their competition. Nigel Haddon and Rob Lees explain how and why you should appoint a non-executive director for your firm.…

There’s no such thing as infinite lives in the real world, but in this post Helene Russell, specialist in knowledge, learning and innovation, gives you some ideas to help your organisation learn from each experience. “My book club is reading…

How did a conversation about knowledge and learning lead to Helene Russell humming Britney Spears all evening? In the 1990s, when knowledge management was relatively new as a discrete discipline, many people thought new technologies and warehouse-databases of knowledge were…

So you want to be innovative? But where should you start? In the first of a two-part series, Katherine Thomas looks at what innovation is, why it matters, and how to do it effectively. The notion of ‘innovation’ has been…

Helene Russell reveals her five top tips for those starting to write their knowledge management strategy. I recently ran my popular knowledge management strategy workshop and have developed these five top tips for those who could not make it. To…

It killed the cat. It went to Mars. How can it help you learn and improve your knowledge-sharing conversations? It encourages you to learn, helps you have enjoyable conversations and generally makes life interesting. Having recently read an article about…

Why do some law firms seem happy to leave money on the table? Why is there not a greater emphasis on evidence-based knowledge management practice in the legal sector? Hélène Russell explores this issue and suggests some ways you can…

Last year we saw solid real-terms growth for firms polled in the Law Society’s Law Management Section (LMS) Financial Benchmarking Survey 2019, which showed a median rise in income of 4.2% for participating firms. If you would like to read…