Hélène Russell, legal knowledge and learning specialist, recently interviewed Sue Bramall for KM Insight, part of the ARK Group. They discussed Sue’s top tips for improving the branding, visibility and reputation of law firm knowledge teams so they can help…

We usually begin our Partners Pricing Masterclasses with one of the most evocative of Warren Buffet’s quotes, ‘The single most important decision in evaluating a business is pricing power. If you’ve got the power to raise prices without losing business…

Law firms sell solutions to clients’ problems based on the combined knowledge of staff. People will always move on, but can you afford to lose their knowledge when they go? If not, what can you do to minimise the losses…

Under normal circumstances, we would not bother wasting time addressing the asinine drivel that periodically issues forth from the Legal Services Consumer Panel but the latest article in the Law Society Gazette (1 August 2018) simply cannot pass without comment.…

In 2016 Forbes magazine ran an article entitled, ‘10 Jobs That Didn’t Exist 10 Years Ago’. It’s a bit of a cliché but everyone understands the concept that jobs which could not have been conceived of a few years ago,…

Let us say at the outset that we are strong proponents of fixed fees, even in areas of work where they have not been particularly prevalent such as dispute resolution. We believe that they should be used much more than…

LawTalk, the journal of the New Zealand Law Society, asked five innovative New Zealanders working in the legal services industry – including our own Simon Tupman – about the changes needed today and what they think could happen over the…

“If we were running real businesses, we would be identifying future leaders in their 20s and 30s and fast-tracking them – whereas in most law firms people first have to prove themselves as a lawyer, and earn high fees, and…

Using illustrative examples, this article explains three key ratios that banks use to assess the profitability of their law firm clients Some firms are doing well; however most firms in Scotland have seen relatively flat profits over the last four…

‘Success is stumbling from failure to failure with no loss of enthusiasm’ – said Winston Churchill, although not in the recent film Darkest Hour. The legal profession has seen more than a few failures in recent years.  Some were due…